Product FAQs

Below we've collected a series of product FAQs. We address a multitude of questions regarding specific products, services, manufacturers, and software. If the answers you're looking for aren't located below, please give us a call.

Have a Product or Software Question?

Ask it below, or click on an FAQ Category below.

Company FAQs

The FAQ's in this section are all about USAT as an company and how we operate, click below to learn more.

View Category

Cradlepoint Services

Find over three dozen of the most popular FAQ's about Cradlepoint Managed Services.

View Category

Cradlepoint Products

This category contains the top seven general questions asked about configuring Cradlepoint devices.

View Category

Cradlepoint Series 2

If you're Cradlepoint devices are within their series 2 line of M2M products, these are the FAQ's for you.

View Category

Cradlepoint Series 3

Have a Cradlepoint device within their series 3 line of M2M deivces, then these FAQ's should help you.

View Category

Sierra Wireless FAQs

This category contains over four dozen of the most popular FAQ's regarding Sierra Wireless M2M devices.

View Category

Digi Products

Within this small section, you will find three of the top FAQ's regarding Digi International M2M devices.

View Category

Digi Transport FAQ

This category features over two dozen frequently asked questions about the Digi Transport series of devices.

View Category

Digi Remote Manager

You'll find five of the top questions customers ask about Digi Remote Manager in this FAQ category.

View Category

Digi Device Cloud

In this category you'll find five of the top how-to's regarding managing the Digi Device Cloud.

View Category

NetCloud Engine FAQ

Over seven dozen of the most popular FAQ's surrounding Cradlepoint's NetCloud Engine are in this category.

View Category

NetCloud Manager

Find the top seven questions regarding Cradlepoint's  NetCloud Manager services.

View Category

General M2M Questions

This FAQ category contains general information regarding M2M and IoT products and services.

View Category

Support Request Form

DevProv and DevProv+

If you're in need of support for products you've purchased from USAT, but didn't pay for device provisioning at the time of purchase, and never subscribed to our DevProv suite of services, please fill out this form. An expert member of our support team will reach out to you within one business day.

For Immediate Assistance:
Call Us Toll-Free: (888) 550-8728