T-Mobile Connecting Heroes

Connect Your Heroes with T-Mobile


USAT knows that first responders have a difficult job. When your teams are headed to an emergency or critical incident, the last thing they can afford is spotty coverage. T-Mobile Connecting Heroes has pledged $7.7 billion dollars over the next 10 years to ensure that agencies never have to make the choice between their budget and having the best critical communications equipment on an optimal wireless network.

T-Mobile is your public safety agency and first responder technology partner. At USAT, we offer devices and mobile networking solutions compatible with T-Mobile Connecting Heroes. Reliable wireless coverage with robust capacity gives police officers, firefighters, EMS, and other first responders the mission-critical 5G access they need to do their jobs. 

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How To Qualify for T-Mobile Connecting Heroes?

In order to qualify for the T-Mobile Connect Heroes for first responder network support, you must maintain active employees in one of the following:

  • Police, fire, or EMS first responders
  • Public safety or law enforcement command
  • Police, sheriff, fire, or emergency medical services
  • Police or fire field command
  • Police or fire dispatch
  • 9-1-1 call centers
T-Mobile gives first responders priority access and preemption on America’s largest 5G network. Connecting Heroes offers a first responder support network for firefighters, EMS, police, and other emergency responders, built specifically for WPS users.

Key Features of T-Mobile Connecting Heroes


Priority Network Access

During times of network congestion, first responders enrolled in the Connecting Heroes Program receive priority network access. This feature ensures that their communications remain uninterrupted and allows them to stay connected even in high-traffic situations.
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5G for First Responders

T-Mobile's Connecting Heroes Program leverages the extensive coverage of its nationwide 5G network. First responders can benefit from reliable and high-speed connectivity, enabling them to communicate seamlessly and access critical information when responding to emergencies.

Free Unlimited Text, Talk, and Data

First responders, including firefighters, EMS, and law enforcement personnel, are eligible for free unlimited talk, text, and smartphone data plans. This ensures that they have access to vital communication tools without worrying about exceeding their data limits or incurring additional charges.

Family Benefits

In addition to the free plans for first responders, the program extends discounted device options and affordable plans for their family members. This allows the entire household to stay connected and connected with their loved ones while enjoying cost savings.

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No Contracts or Activation Fees

The program eliminates the burden of annual service contracts and activation fees. First responders can take advantage of the Connecting Heroes Program without any long-term commitments or upfront charges, making it easier for them to access the benefits and services they need.

24/7 Customer Support

T-Mobile offers dedicated customer care and support services to first responders enrolled in the program. With 24/7 assistance available, they can receive prompt help and resolve any connectivity or service-related issues quickly, ensuring they have uninterrupted communication capabilities.

Learn How First Responders are Deploying Through T-Mobile's Connecting Heroes Program

T-Mobile Heroes program Factsheet

If you're interested in learning more about how USAT can help your public safety department obtain and activate cellular routers on T-Mobile networks, please fill out this contact form. An expert member of our team will reach out to you within 24 hours to discuss your needs.

For Immediate Assistance:

Call Us Toll-Free: (888) 550-8728

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